Additional fees may apply for items shipped outside the Continental United States.

All items returned will be subject to a 20% restock fee. No Exceptions.
Most items may be returned within 14 days of receipt for a refund, gift certificate, or exchange (less shipping and handling). This includes all costs incurred by Scandia Mfg for transporting items promoted with free shipping. Items must be returned at the customer's expense, in new condition, in the original box with the manufacturer's packaging and information.

No returns for refunds or exchanges will be granted after 14 days of receipt. A Return Merchandise Authorization (RMA) number is required on all returns. Please contact our Customer Service Department at  1 (877) 467-2862 or customerservice@scandiamfg.com to obtain a Return Merchandise Authorization (RMA) number.

The following items are not returnable: Any equipment that has been previously installed, buckets and ladles, back and head rests, aromatherapy oils, towels, room kits (both modular and pre-cut), steam cabinets, doors and all customized items.

Most products come with a manufacturer's warranty and are mentioned on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer's warranty.

If you discover what you believe is a product defect for any item purchased through Scandia Mfg, please contact our Customer Service Department at 1 (877) 467-2862 or customerservice@scandiamfg.com. Such a defect, if any, is covered under the terms of the manufacturer's warranty. Please refer to the warranty information and other supporting documentation that came with your product.

Delivered by UPS, USPS, FedEx or RPS. If you refuse an item that is delivered by UPS, USPS, FedEx or RPS, for any reason other than damaged merchandise or a shipping error by Scandia Mfg, the order will be subject to a 15% restocking fee plus any and all applicable shipping charges. This includes all costs incurred by Scandia Mfg for transporting items promoted with free shipping.

If you refuse an item that is delivered by a commercial freight company for any reason other than damaged merchandise or a shipping error by Scandia Mfg, the order will be subject to a 25% restocking fee plus any and all applicable shipping charges.

Orders for pre-cut sauna kits, modular sauna rooms, steam rooms, commercial and residential steam room equipment, gas sauna heaters, doors and all custom made items can only be cancelled within 24 hours of order and cannot be returned.

Liability will extend only to the amount of the invoice. Scandia Mfg is not responsible for delayed shipment due to the shipping company. Shipping charges are non-refundable.

In addition to acquiring a Return Merchandise Authorization (RMA) from the Customer Service Department, the address of where the product will be returned to needs to be obtained, because Scandia Mfg uses a network of manufacturers located across the United States. Please contact the Customer Service Department at 1 (888)-644-0926 or support@universeofcomfort.com to discuss both these pieces of information.

NOTE: No Refunds or Returns will be granted without a RMA number or proper return address given by the Customer Service Department.

 

Direct Wicker

At Universe of Comfort, we strive to ensure that our customers are completely satisfied with their purchases. To make the return process as easy and effortless as possible, we offer a 30-day return policy on all Direct Wicker products. Please review the following details regarding our refund policy:

Eligibility for Returns

• Products must be returned within 30 days of the original purchase date.
• Items must be in their original condition, unused, and in the original packaging.
  

Return Shipping Costs

• If the return is due to an error on the part of Universe of Comfort (e.g., incorrect or defective item), we will bear the cost of return shipping.
• If the product is not defective and the customer simply changes their mind, the customer will be responsible for the return shipping costs.

 

Luraco Return Policy

30-Day Easy Return & Exchange Policy

While we fully believe in every product we sell, we understand that you might have second thoughts or that your product may not be everything you hoped for. For that reason, we offer a 30-day hassle-free Return Policy for most of our products.

If you want to return an item for any reason within 30 days of receiving your order, please contact our customer service team.

Easy Return & Exchange Policy Guidelines

Return Policy Guidelines

• Must be returned in its original boxes. If not an additional charge will be applied.
• White-Glove Delivery is Non-Refundable. This is an additional service and therefore cannot be refunded. If you do return your chair and want white glove pickup, then there will be an additional charge applied.
• Only orders in the contiguous US - It does not apply to Alaska, Hawaii, and Puerto Rico orders or international orders.
• The chair must return with no damages to qualify for the flat-free return.
• Financing Fees are non-refundable. These range from 10%-15%.

How do I return my product?

The return process is simple. Simply contact a Universe of Comfort expert to get your Return Authorization (RA) number and the correct address to send your item. Please be sure that the item is returned in its original condition and that it is packed in its original boxes. Products returned improperly will not be accepted. Restocking fees and return shipping charges will apply.

Cancellations

All canceled orders are subject to your cc fees (3%) which are non-refundable plus a $20 processing fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and any re-consignment fees associated. Refunds will only be issued to the original credit card that you used when placing your order.

30-Day Satisfaction Guarantee

At Universe of Comfort, your satisfaction is our top priority. We want you to be thrilled with your purchase, and we offer a hassle-free return policy to ensure your peace of mind.

You have a generous 30-day window from the ship date to decide on your purchase. 

To be eligible for a return, please ensure the item is repackaged in its original packaging with all parts, hardware, controller, and accessories. If the original packaging is unavailable, suitable repackaging will be required, and additional white glove pickup fees may apply.

Please note that our return policy applies to orders within the continental US only. If your chair was shipped to Hawaii, Alaska, Puerto Rico, or internationally, the shipping fees likely amounted to $800-$1200 each way.

In the unlikely event of any quality issues with your chair, we are committed to finding a resolution. We will work closely with you to facilitate repair, replacement, or exchange. However, if you decline these options, you will be responsible for the shipping costs in both directions and any applicable restocking fees.

NOTE: We are on your side and strive to provide you with exceptional service, if you have any questions or concerns regarding your order or return, please contact us.

Conditions/Fine Print

• Due to factory personalization and cost, the return policy does not apply to Luraco i9 Max Billionaire Edition and Luraco i9 Max Royal Edition.

 

Amba Products Return Policy

If you would like to return your item, please contact us to receive an RGA (Return Goods Authorization). Item(s) must be returned in a box comparable to the original manufacturer’s packaging. (The 16 AWG wire must not be damaged or cut; all assembly fittings must be in the packaging.)

All returns are subject to a restocking fee. If you have ordered incorrectly and wish to order the correct product and return the incorrect product, your restocking fee for an invoice 90 days or less will be reduced from 25% to 15%. For returns of 91 days or greater with a re-order, the restocking fee is reduced from 40% to 25%. Once the product has been received at our warehouse, it will be inspected and you will be credited for the returned product less the applicable restocking fee and original shipping and processing charges. If you choose to place a re-order, the restocking fee will not be waived. The return of the product is at your expense.

If you wish to return a product but do not place a reorder, the restocking fee will be 25%. Items returned after 90 days are subject to a 40% restocking fee or may not be returnable at all (This applies to current versions only).

Once the product has been received at our warehouse, it will be inspected and you will be credited for the returned product less the applicable restocking fee and original shipping and processing charges.